THOMAS-KILMANN METHOD OF RESOLVING CONFLICTS
Conflict management is the process for handling disputes and disagreements between two or multiple parties. The goal of this system is to minimize the negative factors that are influencing the conflict and encourage all participants to come to an agreement. Successful conflict management results in a mutually beneficial outcome that’s agreed upon by each party. Researchers Kenneth Thomas and Ralph Kilmann developed a model for resolving conflicts. This model is known as the Thomas-Kilmann model. Conflict occurs whenever people disagree. The disagreement could be over their perceptions, ideas, values, motivations, or desires. This model is based on two dimensions of conflict management: assertiveness and empathy. Based on these two dimensions, there are five conflict resolution strategies: Competing, Avoiding, Accommodating, Collaborating and Compromising. Competing is assertive and uncooperative—an individual pursues his own concerns at the other p...